Customers pay by cash right after receiving the goods or in the form of agreement of the customer with the company.
The company will deliver to customers according to the agreement between the customer and the company.
Warranty period for kitchen cabinet products is 2 years, kitchen equipment is 2 years. Product lifetime maintenance (with maintenance fee)
The company will only exchange goods for customers if the goods are defective by the manufacturer.
1- Purpose and scope of information collection
Information security policy is one of the policies that website casta.com.vn (hereinafter "we") pay special attention to when customers buy products on our system.
We are committed to not selling, sharing or exchanging personal information collected by customers on the website for another third party.
Personal information collected will only be used internally. When you contact us, the personal information we collect includes:
+ Full name
+ Address
+ Email address
+ Phone Number
+ Contact topics
+ Contact content
The above information will be used for one or all of the following purposes:
- Providing & consulting information related to products and services provided by us
- Call to guide customers where to buy products most convenient
2 - Scope of information usage
Personal information collected by customers will only be used internally within the company. We can share your name and address with our sales department or distributors so that you can contact us for advice.
3 - Time to store information
We will store Personal Information provided by our customers on our internal systems in the course of providing services to customers or until the customer requests to cancel the information provided
4 - Address of the unit collecting and managing personal information
DAT MOI SERVICE TRADING JOINT STOCK COMPANY
Head office and factory: Lot B2, Duong C2, Cat Lai Industrial Park, Cluster 2, Thanh My Loi Ward, District 2, Tp. Ho Chi Minh
Phone: 0908 89 6868
5 - Means and tools for users to access and edit their personal data
You can call us directly at the phone number: 0908 89 6868 or contact via email: casta@alcvietnam.com we will fix or delete data to help customers
6 - Commitment to protecting personal information of customers
For us, the confidentiality of customer information is extremely important.
We know that you will be very interested in whether the information you provide us is secure, safe or not. Therefore, we created this privacy policy to demonstrate our commitment to security and confidentiality. Through this Privacy Policy, we want you to understand that we collect customer information, the use and sharing of information and the security of our customer information.
We will not share your information with any other company or use it for any business purpose.
We only use this information for the purpose of providing our customers, product distributors in the customer's area with instructions for direct purchase.
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