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A. Regulations and Payment Methods

Customers pay in cash upon receiving products.

Other payment methods can be negotiated with the company.

B. Shipping and Delivery Policy

The company will deliver the goods to customers according to the agreement between the customer and the company

C. Warranty Policy

The warranty period for kitchen cabinets is 2 years, and for kitchen appliances is 2 years. Lifetime maintenance for the product is available (with maintenance fees).”

D. Return/Exchange and Refund Policy

The company only exchanges goods for customers if the goods are defective due to manufacturing faults.

E. Information Security Policy

1. PURPOSE AND SCOPE OF INFORMATION COLLECTION

The information security policy is one of the policies that the website casta.com.vn (hereinafter referred to as “we”) particularly focuses on when customers make purchases on our system.

We are committed not to sell, share, or exchange customers’ personal information collected on the website with any third party.

The personal information collected will only be used internally within the company. When customers contact us, the personal information we collect includes:

  • Full Name
  • Address
  • Email Address
  • Phone Number
  • Subject of Inquiry
  • Inquiry Content

The above information will be used for one or all of the following purposes:

  • Providing and advising on information related to the products and services we provide.
  • Making convenient phone calls to guide customers to the nearest place to purchase the product.

2. USE OF INFORMATION

The personal information of customers collected by us will only be used internally within the company. We may share the name and address of customers with our sales department or distributors to be able to contact and advise customers.

3. INFORMATION STORAGE TIME

We will store the personal information provided by customers on our internal systems during the service provision to customers or until customers request to cancel the provided information.

4. ADDRESS OF THE UNIT COLLECTING AND MANAGING PERSONAL INFORMATION

  • ALC TRADING AND SERVICE JOINT STOCK COMPANY
  • Headquarters and factory: Lot B2, C2 Street, Cat Lai Industrial Park, Cluster 2, Thanh My Loi Ward, District 2, Ho Chi Minh City.
  • Telephone: 08 3742 5107 – Fax: 08 3742 5437

5. MEANS AND TOOLS FOR USERS TO ACCESS AND MODIFY THEIR PERSONAL DATA

Customers can directly call us at the phone number: 08 3742 5107 or contact us via email: casta@alcvietnam.com, and we will amend or delete data for customers.

6. COMMITMENT TO CUSTOMER PERSONAL INFORMATION SECURITY

For us, the security of customer information is extremely important.

We understand that customers will be very concerned about whether the information provided to us is secure and safe. Therefore, we have created this privacy policy to demonstrate our commitment to the safety and security of customers.

Through this Privacy Policy, we want customers to understand how we collect customer information, use and share information, as well as how we secure customer information.

We will not share customers’ information with any other companies or use it for any business purposes.

We only use this information for the purpose of providing it to the sales department of the company, product distributors in the customer’s area to directly guide customers in purchasing.

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